GabyB is not responsible for lost or damaged goods while in transit and any claim must be filed with the common carrier. If you are returning an item, we do not take title until it is delivered to our workshop.
Orders within the U.S.
***CURRENT PRODUCTION TIME ON CUSTOM/PERSONALIZED PIECES IS 2-4 BUSINESS DAYS***
Orders are processed Monday through Friday and take 1-3 business days to process for in stock items, and 2-4 business days for custom/personalized items. All domestic orders will be shipped by USPS(United States Postal Service) or UPS GROUND and may take 1-6 business days for delivery in ADDITION to the production/processing time
If you need your shipment to be expedited, you will be able to choose a faster shipping method at the time of checkout. All orders that need NEXT DAY service have to be placed by 12PM EST.
GabyB offers FREE SHIPPING within the U.S. on all orders over $75. To be eligible for free shipping your order must be over $75 before taxes and after discounts codes are applied.
A Florida sales tax of 7% will automatically be applied to all orders shipping to a Florida address
All international orders are sent by USPS(United States Postal Service) First Class Mail International. There is a shipping fee of $15 and delivery to most destinations take 10-14 business days. All taxes and duties are to be paid by the recipient. When you order internnatinally, we cannot gaurantee delivery, you assume all risk of lost or stolen product.
Please note that depending on the amount of time spent in customs, delivery times may vary from the 10-14 days and can take as much as 45-60 days.
Returns are accepted on UNWORN/NON-PERSONALIZED items within 7 days of package delivery.
- Personalized items are FINAL SALE and not returnable unless we made an error
- All items are “made to order” so there is a 15% of purchase price fee for returns
- Original shipping charges are non-refundable
- Buyers are responsible for the return shipment
- We are not responsible for lost or stolen items while in transit back to us
- Earrings are not returnable
- Sale items are non returnable/non exchangeable
———To make a return———-
- First contact us at email@example.com or
- If the item qualifies for return, you will be given instructions
- Items must be sent back in ALL their original packaging
- Returns WILL NOT be accepted without prior notice
***Please allow 6-10 days to process after we receive item back***
SALE & PROMOTIONAL OFFERS
Sale Items: All items on sale or in the sale section are sold as final sale and cannot be returned. These items have limited supply and pricing is offered only while supplies last.
Promotional Offers: Promotional offers refers to any sale codes, discount codes, or promotion codes that may be used at time of checkout. Promotional codes may not be used to purchase items on sale or in the sale section. Sale, discount, and promotional codes may not be combined, only one code may be used per site visit.
EXCHANGES (Incorrect Length)
If you have ordered an incorrect length, there are a couple of options:
Option 1: You can order a removable chain extender to add length, which can also be used on other necklaces you may have:
Option 2: You can send it back to us to have the length re-worked. We do charge a re-work fee of $5 and you are responsible for shipping both ways. Please contact us beforehand for instructions if you want this option.
We will exchange any non-personalized and unworn items if it’s within 14 days of the time you received your order. You are responsible for shipping charges to/from our studio and there may be a re-work fee.
Please message us at firstname.lastname@example.org for any requested exchanges or repairs